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Infrared Heat Mat - Hot Yoga Mat

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Shipping Policy

  • 30-Day Money Back Guarantee (Less S & H)
  • CO, NY and VA residents add sales tax
  • Continental U.S., Canada, AK, HI, PR, VI and Guam orders only
  • There is a $20 Surcharge per unit shipped to Canada, AK, HI, PR, VI and Guam
  • Canadian orders are subject to $42.50 Duties per unit
  • Allow 3 weeks for delivery

Return and Refund General Policy

RETURN AND REFUND GENERAL POLICY

If for any reason you are not completely satisfied with your product, simply return the (unused) product within 30 days of the original shipment date on the packing slip. We will gladly refund or credit the product purchase price to your original form of payment. Shipping, handling, and preview/trial fees are not refundable. All items must be returned with all parts, instruction manuals, and included DVD(s).

To return an item, please contact our Customer Care Team at 1-800-920-7681 to request a Return Merchandise Authorization number (RMA).

DO NOT RETURN PRODUCT WITHOUT A RETURN AUTHORIZATION NUMBER.

Please clearly mark this RMA number on the outside of your return package. Returns must be postmarked within seven (7) days of the RMA issue date or it will expire. A package sent with an expired or no RMA may be refused and/or refund payments could be delayed.

Please include with your returned merchandise: a copy of your original packing slip (or a note with your complete name, address, phone number, and e-mail), the RMA clearly marked on the outer box, and the reason for your return.

Returns should be sent to:

SolarFlex - RETURNS
RMA #:___________
2000 Wadsworth Blvd B-121
Lakewood, CO 80214

You may use the shipping method of your choice; however, we strongly suggest that you acquire shipment tracking and insurance for the entire value of your product. We can assume no responsibility for merchandise damaged or lost during transit.

In order Qualify for a refund, All items must be returned in new, unused, sellable condition, in the same condition as they were sent, in the original manufacturer's packaging (including the box the item was shipped in or a comparable shipping box), with all paperwork, parts and accessories to ensure full credit.

Returned items that are soiled, damaged or missing parts are not eligible for a refund. We are not obligated to accept returns if the item is not in the same condition as it was sent.

Some items are not returnable due to health and hygiene hazards. To consider the safety for all our customers from such hazards, items such as (yoga mats, therapads or any product upon which users sweat) and any other items related to heat induced sweat are non-returnable if the item is or has been used.

All items properly returned under this policy are eligible for a full refund of the purchase price, minus the shipping*, handling, gift wrap, or other charges. Items returned but not in compliance with this return policy may be returned to you at your expense.
In some special cases a RMA may be issued on an item that does not fully meet the return policy criteria. In this event we reserve the right to issue a partial refund to cover administrative costs associated with that return.

Refunds are issued after product is received and inspected. Please allow up to eight (8) weeks for your card company to post this refund on your statement. If you are charged any additional installment payments while your return is being processed, these payments will be included with your refund. Late returns will not be returned or refunded.
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